Frequently Asked Questions

We have collected the most frequently asked questions and answers and grouped them into categories for you on this page. Click on a category, then on the question, and the answer will be displayed. If you still need help after reviewing the information on these pages you can use our online support form to reach a customer service representative.

If you know what you're looking for and don't need to browse the categories you can use the search below. Type in a keyword related to your problem and a list of possible questions/answers will be displayed.

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Customer Accounts

Click here for details regarding the use of your personal account (including information on updating your account information).

• Can anyone see my password?
• How do I remove my name from the mailing list?
• What are cookies? Why do I need them? How do I activate them?
• What is my Purchase History and where can I find it?
• What type of information is contained in my Account, and where can I locate my Account?
• Where can I change my e-mail address?
• Why do I login and out?
• Why do I need a password?

Ordering

How to place an order with Shop Karaoke.

• Can I leave items in my shopping cart?
• Can I place a phone order?
• Can other people see what I have in the shopping cart?
• How do I empty my shopping cart?
• How do I know my order has been completed?
• How long do items remain in my shopping cart?
• What are my responsibilities after I purchase?
• What is my Shopping Cart and where do I find it?
• What payment options are available to me?
• Will I be billed for items placed in my shopping cart?

Privacy

Click here for information regarding our privacy policy, your Shop Karaoke password, the use of "cookies," our newsletter distribution list and more.

• Do we use cookies?
• Does the policy change?
• How do we protect your password?
• What about links to other sites?
• What about other information that you post or send through our site?
• What information do we collect and how do we use it?
• When might we disclose your information without your consent?

Product Returns / Refunds

Our return/refund policy and related information.

• What is your return policy?

Shipping

Information related to shipment of products from Shop Karaoke.

• Can I change my shipping options?
• Do you ship to PO Boxes or via US Mail?
• Has my order been shipped?
• How long does it take to get my order?
• I entered the wrong Shipping Address?
• What is my tracking number?
• What shipping methods can I choose?
• When do I have to select my shipping options?